Return policy

Return policy

  • Return & Refund Policy – Noor Sports

    At Noor Sports, we value our customers and aim to provide premium quality products and excellent service. If you are not fully satisfied with your purchase, you can return your item within 7 days of receiving your parcel under the following terms and conditions:

    1. Return Eligibility

    • Customers must contact us on WhatsApp (number mentioned on our website) within 7 days of receiving the parcel.

    • You must provide a valid reason for the return along with clear pictures or videos (if required).

    • The item must be unused, unwashed, undamaged, and in its original packaging.

    • In case of any damaged or defective parcel, customers must provide a video of parcel opening as proof at the time of complaint.

    2. Return Shipping

    • The return shipping cost will be borne by the customer.

    • Customers are required to send the parcel back to us using any reliable courier service.

    • Noor Sports will not be responsible for any loss or damage during return shipping.

    3. Refund Process

    • Once we receive the return parcel, our team will inspect the product within 24–48 hours.

    • If the returned item passes the quality check and matches the original condition, the refund will be processed accordingly.

    • If the product is used, damaged, or altered, it will be sent back to the customer with shipping charges as COD.

    4. Deductions & Non-Refundable Charges

    • A 5% government tax on COD amount will be deducted from the refund (as per courier policy).

    • Shipping and handling charges are non-refundable in all cases.

    5. Time Limit

    • Returns or refund requests made after 7 days of parcel delivery will not be entertained under any circumstances.

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